EMT Practice Test

1. Question Content...

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Question1: A Salesforce associate wants to locate a record within the custom object called Shipment'.
What is the most efficient way to find a record within this object?

Question2: Which sharing type shares a single, common infrastructure and code base?

Question3: A Salesforce associate is working from a custom Contact list view and noticed key information is missing.
What should they do to add the missing information?

Question4: Get Cloud Consulting (GCC) currently uses separate platform for marketing sales, commerce, service, and information technology. As GCC continues to grow, it decides to move all departments onto Salesforce.
What would provide GCC the most benefit by mobbing to the Salesforce Platform?

Question5: A salesforce associate is excited to find they can combine the challenge of learning new skills with the chance of winning prizes?

Question6: How should a Salesforce associate ensure a dashboard has the most current data?

Question7: A Salesforce associate at Get Cloudy Consulting is working with a user to view multiple records and their related records on the same screen. Currently, the user uses multiple browser tabs.
Which app should the associate recommend for the user to view multiple records and their related records on one screen?

Question8: Where should field dependencies for an object be reviewed?

Question9: Get Cloudy Consulting wants to group its contacts by region. On most records, this text field is blank or misspelled.
Which action is recommended to ensure there is correct data for this field?

Question10: What type of relationship do Account and Contact objects have?

Question11: Where can a new user set up an email signature in Salesforce?

Question12: A nonprofit organization wants to help ensure residents in their area receive health checkups. The nonprofit also wants to ensure resident tracking history and all data are stored in a way that complies with local privacy laws.
Which Salesforce cloud solution should help meet these needs?

Question13: A Salesforce standard profile end user is looking for specific information on an Opportunity record page. They are overwhelmed by the required scrolling to see the page.
What should the user do to simplify the page to see only what they want?

Question14: Get Cloudy Consulting trains its new employee in a partial sandbox named New Employee; An employee competes the training in the sandbox and is ready to sign in to the production org. However, an error message pops ip indicating an invalid username or password. The employee is using their sandbox username and password to sign in to production.
What is needed to solve this error?

Question15: A Salesforce associate recently relocated from Get Cloudy Consulting s San Francisco office to its new London office. The associate wants to change their work hours information in the Salesforce org to reflect their new time zone.
Which method is easiest to change these settings?

Question16: A sales manager at Get Cloudy Consulting wants a report that shows their top-selling product families by quantity.

Question17: Salesforce is built on objects like Account, Contact, and Opportunity.
What is a representation of an object?

Question18: A salesforce associate wants to retrieve a record for a business but only remembers a portion of the business name.
Using the fewest clicks, how should the associate search the account records for the desired business?

Question19: Get Cloudy Consulting (GCC) will show its data on a dashboard where the data is visualized within a range.
Which dashboard component type should GCC use?

Question20: Get Cloudy Consulting is rolling out Salesforce to its organization.
What should be used to allow additional field-level access to individual employees based on the their job duties?

Question21: A Salesforce associate wants to refresh a report and email it to an executive team each week.
Which functionality of Salesforce Reports should the associate use?

Question22: Get Cloudy Consulting wants to evaluate a new feature that requires a specific license before purchasing.
Which environment should be used?

Question23: Get Cloudy Consulting (GCC) has recently been onboarded as a Salesforce customer. GCC wants to enroll its in-house IT administration team in a Salesforce instructor-led training workshop.
Which resource provides virtual and in-person learning that should help the team accelerate their Salesforce knowledge?

Question24: Which Salesforce role produces data-driven solutions by eliciting, documenting, and examining requirements around organizational challenges?

Question25: Which action(s) must be taken for Salesforce updates?

Question26: Get Cloudy Consulting (GCC) provides consulting services to small and medium-sized business in the financial services space. GCC wants a solution for customer service where complaints can be logged through a web from and email.
Which Salesforce solution should GCC use?

Question27: Which Salesforce role should help companies increase campaign effectiveness, reengage inactive customers, and grow their customer base?

Question28: A sales manager requests a report that shows total opportunity amounts grouped by:
* Small opportunities - Amount is less than $50,000.
* Medium opportunities - Amount is between $50,000 and 5100,000.
* Large opportunities - Amount is more than $100,000.
How should the Salesforce associate create a field to show the amount as described above?

Question29: Two users in the same opportunity record are seeing different fields.
What is the reason for this?

Question30: Refer to the image below:

A Salesforce associate reviews a report that shows more information than they need. The associated see individual records but only wants to see the Record Count.
Which switches should the associated toggle to only show the Record Count?

Question31: Get Cloudy Consulting wants to confirm the data type of the Account Sources field on Account object. Which editing the Account, the Account Sources field has several predefined values that can be selected.
Which type of field is Account Source?

Question32: A Salesforce associate at Get Cloudy Consulting needs a list of all active contacts grouped by Account. What is the first step in building this report?

Question33: An employee at Get Consulting recently changed their name and received a new username.
Where should these changes be updated?

Question34: A Salesforce associate wants a visual summary of opportunities in a list view. The associate would like to summarize, filter, and move opportunities along the pipeline.
What should they do to meet this requirement?

Question35: Which Trailhead feature should Get Cloudy Consulting use to create a custom teaming path for its employees?

Question36: Salesforce associate received a promotion and needs Edit access to fields on opportunity records across the organization.
Which user setting need updating to allow Edit access?

Question37: An online retail company uses Sales Cloud and Marketing Cloud. The company's Salesforce associate needs help while working in Marketing Cloud and wants to hear other Salesforce professionals' opinions. They would like to post a question that anyone around the globe who is familiar with Salesforce can answer.
Which resource should they use?

Question38: A marketing manager wants to make the Reason Lost field required on the opportunity when he stage is changed to Closed Lost.
What should the salesforce associate do to enforce this requirement?

Question39: An organization wants to implement Salesforce into its business model. The requirements include:
* Operations management
* Program management
* Grantmaking
* Fundraising
* Marketing
* Engagement
Which cloud is preconfigured to handle all of these requirements?

Question40: What should the account owner at Get Cloudy Consulting use to learn the sum of the amount for each opportunity?

Question41: Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS, Facebook Messenger, and WhatsApp.
Which Salesforce product should meet this need?

Question42: Get Cloudy Consulting (GCC) is experiencing significant performance degradation.
What should GCC do to quickly verify if a performance incident has been reported on its instance of Salesforce?

Question43: Get Cloudy Consulting (GCC) plans to migrate from a legacy CRM system to Salesforce. GCC currently uses a dedicated single-tenant, on-premise system and wants to utilize a multi-tenant architecture like Salesforce uses.
What is one feature of multi-tenant architecture?

Question44: A manager is creating a dashboard for their team and wants each team member to receive a copy of the dashboard results by email each week.
What should the team members do to ensure they receive they weekly results?

Question45: To which Team should a Salesforce associate be added to gain access to an Account and its related opportunities?

Question46: Which tool creates a visual representation of objects and their relationships?

Question47: A college wants to incorporate Salesforce into its admissions program using Program Enrollment and Course Connections.
Which Salesforce cloud provides these features as standard offerings?